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Harnessing the Collective
Creativity & Innovation in your Institution

University students

The Power of Innovation

Loosen the Constraints

Articulate the Alternatives

Back the
Best Ideas

i-nnovation
Service/Experience Innovation

Service/Experience Innovation

Overview

Service/experience innovation focuses on applying ideas which enhance transforms the service experience.

At its most imaginative it involves approaches which transform a service transaction into a real positive service experience.

Resources

You may find our new on-line 'i-diagnostic' helpful in pinpointing where you have strengths and which are your most powerful enablers of organisational innovation and creativity and equally where your biggest barriers exist. The questionnaire takes about 15-20 minutes to complete and may offer you valuable insights into where to invest your limited time and resources. For a copy of a sample report please email Dr Tom Kennie at tkennie@ranmore.co.uk.

Case Studies

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